The ChillBud has a 100% money-back guarantee. If you are not satisfied with ChillBud for any reason at all, you can recieve a full refund up to 14 days post purchase. Send your refund request to info@shopchillbud.com. You must include your order number and reason for return in order to be reviewed for a refund. Reviews are accepted for full refunds when it involves product defectives, shipping issues, or quality issues.

*Does not apply to P.O. Box shipping addresses.

*Shipping price is not refunded on orders to Hawaii and Alaska, only product prices are refunded.